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Queues

  • Hourly
  • Daily
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  • Monthly
  • Summary

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  • SLA

Agents

Reports of incoming calls

  • Hourly
  • Daily
  • Weekly
  • Monthly
  • Calls in queues
  • Login
  • Ringing
  • Summary incoming
  • Breaks
  • Pause details
  • Activities

Reports of incoming and outgoing calls

  • Summary incoming and outgoing

Calls

Reports of incoming calls

  • Hourly
  • Daily
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  • Monthly
  • Availablity
  • Reasons for hanging up
  • Incoming numbers
  • Listings

Reports of incoming and outgoing calls

  • Hourly
  • Daily
  • Weekly
  • Monthly
  • Organization
  • Customer Satisfaction Score